Responsible Gaming at ln999

Age Restriction Policy

ln999 operates a strict 18+ policy across all games and betting markets on our platform. We do not permit individuals under the age of 18 to register accounts, make deposits, place wagers, or access any gambling feature on ln999 under any circumstances. This policy applies to all players in Bangladesh, regardless of location — whether in Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or anywhere else.

During the registration process, all new players are required to confirm that they are aged 18 or above. ln999 further enforces this requirement through a Know Your Customer (KYC) verification process, during which players must submit a valid government-issued identity document — such as a National ID card or passport — before being permitted to make deposits or withdrawals. Date of birth is cross-checked against the submitted documentation.

If ln999 discovers or has reasonable grounds to believe that a registered account is held by an individual under the age of 18, the account will be suspended immediately. All funds deposited by a minor will be frozen pending investigation and returned to the payment source once identity is confirmed. Any winnings accumulated during the period of underage play will be forfeited and will not be paid out.

Self-Exclusion Options

Self-exclusion is one of the most powerful responsible gaming tools available to ln999 players. If you feel that gambling is becoming more than just entertainment — if you are spending more than you planned, chasing losses, or finding it difficult to stop — self-exclusion gives you the ability to take a firm step back from the platform for a defined period of time.

ln999 offers self-exclusion periods ranging from a minimum of 6 months up to a permanent lifetime exclusion. Once a self-exclusion is active, your account is suspended immediately. You will not be able to log in, deposit funds, place bets, or access any gambling feature on ln999 for the duration of the exclusion period. Any pending withdrawals at the time of exclusion will be processed to your registered payment method — bKash, Nagad, Rocket, Upay, or bank account — within the standard withdrawal timeframe.

During an active self-exclusion period, ln999 will not send promotional emails, SMS messages, or push notifications to the excluded player. If you receive any marketing communication from ln999 during your exclusion period, please contact our support team immediately so we can investigate and correct the issue.

Deposit Limits and Spending Controls

Setting a deposit limit is one of the most practical steps any ln999 player can take to maintain control over their gambling spending. ln999 allows players to set daily, weekly, and monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately — you cannot deposit more than your chosen limit within the defined time period, regardless of which payment method you use.

• Daily Deposit Limit: Set a maximum amount in BDT that you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single 24-hour period. Minimum daily limit starts from ৳500.
• Weekly Deposit Limit: Set a rolling 7-day maximum to cap your total weekly deposits and keep your spending predictable across the full week.
• Monthly Deposit Limit: A calendar-month ceiling on your total deposits — useful for players who budget on a monthly basis or receive a monthly income.
• Wager Limit: In addition to deposit limits, players can also set a maximum total wager amount per day, week, or month to control how much is staked across all games and betting markets.
• Loss Limit: Set a maximum loss threshold per day, week, or month. Once you have lost up to your chosen amount within the period, no further bets or wagers can be placed until the period resets.

ln999 recommends that all players — not just those experiencing difficulties — set a personal deposit limit at the time of registration. Treating gambling as a fixed entertainment budget, similar to a cinema outing or a restaurant meal, is one of the most effective ways to ensure that it remains an enjoyable activity rather than a financial concern.

Time-Out and Session Controls

Sometimes all you need is a short break. ln999's time-out feature allows players to temporarily suspend their account for a brief period — without committing to a full self-exclusion — so that they can step away, reassess, and return when they are ready. Time-out periods are available in the following durations: 24 hours, 48 hours, 72 hours, 7 days, 14 days, and 30 days.

During a time-out, your account is suspended in the same way as a self-exclusion: you cannot log in, deposit, or place bets. Any pending withdrawals will continue to be processed. Unlike self-exclusion, a time-out will lift automatically when the chosen period expires, after which you may log in and resume play as normal if you wish.

Recognising Warning Signs

Problem gambling often develops gradually. Many players do not recognise that their gambling has become a problem until the financial, emotional, or social consequences have already become significant. The following questionnaire is intended to help you honestly assess your own gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or seek professional help.

Support Resources and Guidance

ln999 encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek support. Below are the types of resources and approaches that can help. While ln999 does not operate an external counselling service, our support team is always available to guide players toward appropriate help and to activate protective account tools immediately.

ln999 also recommends practical financial steps for players who are concerned about overspending: reviewing your monthly bank statements to assess total gambling expenditure, speaking with your bank about setting transaction blocks for gambling-related merchants, and using the bKash or Nagad spending control features to cap outgoing payments.

For family members of someone experiencing a gambling problem, understanding the nature of problem gambling as a recognised condition — rather than a moral failing or a lack of willpower — is important. Approaching the issue with empathy and patience, while encouraging the person to seek help and activate account protection tools, is more effective than confrontation alone.

Contact Our Support Team

The ln999 responsible gaming support team is available 24 hours a day, 7 days a week, every day of the year. If you need to activate a deposit limit, start a time-out, request self-exclusion, or simply talk through your concerns, our team is ready to help — without judgment, and with full confidentiality.

All responsible gaming requests submitted to ln999 — whether by email or live chat — are handled by trained staff who are specifically equipped to deal with gambling-related concerns sensitively and effectively. We will never pressure you to continue playing, and we will never withhold access to your protective tools. Your wellbeing comes before our revenue, always.